FAQ

Payment Methods

JAMNOLA accepts credit cards, PayPal, Apple and Google Pay. We accept Visa, MasterCard, Discover, American Express and check cards (if they are connected with one of the major credit card companies listed above).

If you are using a pre-paid credit card, you need to contact the issuing company to have your address added to the card as the billing address.

We do not accept cash, checks, money orders, or purchase orders.


Discounts and Coupons

JAMNOLA offers discounts in the form of coupons, sales, and bulk discounts. Promos will be communicated via our Facebook/Instagram and through email newsletters. Enter coupons at checkout in the “Promo Code / Gift Certificate” area. Coupons cannot be combined with sale prices or bulk discounts.

From time to time, JAMNOLA will offer products at sale prices. These discounts are applied automatically when the product is added to your shopping cart.


Shipping Options

JAMNOLA offers various shipping methods to meet your delivery needs - from economy to express. Shipping cost is calculated based on the types of items you order, the quantity, service level, and delivery location. The most accurate way to verify shipping time and cost is to add items to your shopping cart and visit the checkout page. Enter the shipping address to see shipping time and cost.


We currently ship to the following countries:

United States

Canada


Order Status

You can track the status of your order using our Order Tracking Tool. Your order should arrive within the date range posted on the order tracking page.


Size and Fit

You can find details about our products, including the size and fit, on the product detail page for each product.

Product Care Instructions

Care instructions are on the product detail pages for each product.

Refunds and Exchanges

All purchases are final. There are no refunds or exchanges unless item is damaged upon arrival or lost in transit. If your order is missing or damaged please contact Info@JamNola.com.

Cancel an Order

To cancel your order, please contact customer service at Info@JamNola.com with your order number. Please keep in mind that there is a limited amount of time before your order ships out.

Change Shipping Address

To update the shipping address on your order, contact customer service as soon as possible at Info@JamNola.com.

Change Shipping Method

To change the shipping method on your order, please contact customer service at Info@JamNola.com to cancel your initial order and then you can place a new order.