TO SAFETY AND
JAMNOLA will always put the health and safety of our staff and guests first. We have implemented rigorous health and safety protocols that meet and in some cases exceed New Orleans' Open Safely Guidelines.
First and foremost, under no circumstances do we want you to come to JAMNOLA if you are sick, or if you have been around anyone who has been sick. The Joy, Art & Music will wait for you.
If you purchased tickets in advance but become ill, we are happy to honor your tickets when you are better. Simply contact GuestServices@JAMNOLA.com in advance of your scheduled ticket day/time.
JAMNOLA staff and guests will receive temperature checks upon entry and anyone confirmed to have a temperature over 100.4º F (38º C) will not be allowed entry to the venue and directed towards appropriate medical care.
Admission will initially be limited to semi-private and private tours of no more than 6 people in a party to allow for necessary social distancing and cleanings between every group.
In accordance with official city guidelines, seniors and individuals with compromising medical conditions should consider not visiting JAMNOLA at this time.
For your safety and ours, we require all guests and staff to wear face coverings when visiting JAMNOLA. JAMNOLA will offer complimentary masks and masks created by artists for purchase.
We have made our tour contactless. We ask guests to sanitize hands prior to entering and throughout the experience as needed (complimentary hand sanitizer samples and stations are available in each room).
In order to manage occupancy and traceability, all timed tickets must be purchased online through Showclix in advance. No tickets are available for purchase at the door.
Oversized bags, luggage, strollers, etc. are NOT permitted. There is not a coat check available so please only bring necessary items you can comfortably carry.
Once you have entered an exhibit, please continue forward, there is no going back through exhibits.
Please maintain a distance of at least six feet from those outside of your party, look for markers indicating where to stand.
In addition to cleaning between groups, full cleanings will occur nightly throughout the entire space and the frequency of air filter replacement and HVAC system cleaning has been increased to maximize the exchange of fresh air.
For more info about JAMNOLA, please visit our FAQ section