JAMNOLA FAQs

DO I NEED TO WEAR A FACE COVERING?

Per city and state guidelines, guests (including children 3 & over) who are not fully vaccinated should wear masks at all times. While we do not require proof of vaccination, we do ask for our guests' responsible and respectful cooperation.

DO KIDS NEED TO WEAR A FACE COVERING?

Kids under the age of 3 are not required to wear a face covering.  

I'M RUNNING LATE FOR MY TOUR WHAT SHOULD I DO?

Timed-ticketing requires you be on-time for your tour.

If you are late we will do our best to accommodate you, but if we are sold out, and/or unable to squeeze you in, you will have to re-book your tour for a later date at Info@JamNola.com (there is a $10.00 re-booking fee).

MY FRIEND & I WOULD LIKE TO GO TO JAMNOLA TOGETHER BUT THERE ARE ONLY SINGLE TICKETS LEFT. CAN WE PURCHASE SINGLE TICKETS IN DIFFERENT TIME SLOTS & GO TOGETHER?

Unfortunately due to COVID restrictions we can only have a maximum of 8 people per tour group. If you are set on going on a particular day, your best option would be to purchase the available ticket in back-to-back time slots as there is only a 10-15 minute difference. That will be as close to going together as you can get. And if your guest is there for the earlier time-slot and someone in that group no-shows, they can go at the same time with you.

WHAT IS YOUR REFUND POLICY?

Tickets are non-refundable. You may exchange your tickets for another date for a $5.00 rescheduling fee, but only when done at least 24 hours in advance of the date you purchased for, and this is based on availability. If you are late and/or miss your tour and want to re-book there is a $10 rebooking fee. All requests to exchange tickets should be directed to Info@JamNola.com.

I'M NOT FEELING WELL AND/OR TESTED POSITIVE FOR COVID, WHAT ARE MY OPTIONS?

Please email Info@JamNola.com in advance of your visit, we ask for at least 24 hours notice if possible. We will remove your reservation and issue you a coupon code which will allow you to rebook for a future available date of your choosing.

Tickets are non-refundable.

I KEEP CALLING THE CUSTOMER SUPPORT NUMBER AND NO ONE IS ANSWERING.

Our Customer Support Message Center is for customers to leave a message so we can get back to you.

If you don't leave a message for us we cannot help you with your question / issue. We promise to get back to you as quickly as we can. You may also email Info@JamNola.com.

DOES JAMNOLA OFFER MEMBERSHIPS?

We do, you can find out all about our Membership program here.

I'M UNABLE TO ACCESS MY MICROSITE AND/OR BOOMERANGS I TOOK DURING MY VISIT. WHAT DO I DO?

First check your spam and promo folders for an email from JamNola@Thuzi.com titled Your UMBRELLA STRUT Boomerang.

If you can't find the email anywhere, please email JamNolaSupport@Showclix.com Subject line: Missing Boomerang with your name, email, the date of your visit and the QR code that you scanned with if possible, and the Showclix Tech team will see if they can find it for you.

BASED ON MY PROFESSION, I AM ELIGIBLE FOR YOUR REDUCED RATE TICKET OF $20. AM I ABLE TO PURCHASE TICKETS FOR EVERYONE IN MY GROUP AT THE REDUCED RATE OR JUST MYSELF?

The discounted ticket is only applicable to you, not anyone additional. Anyone purchasing the discounted ticket must be able to show appropriate agency or school ID to validate the discount at the door. If you are unable to show proof you will be required to pay the difference in ticket price prior to entry.

WHO IS ELIGIBLE FOR THE STUDENT DISCOUNT?

The student discount is only for full-time students 18 and over with valid student ID.

DO YOU OFFER GIFT CERTIFICATES?

We currently offer gift certificates for tickets to JAMNOLA. They are available in increments of 1-8 tickets. Purchase here.

HOW IS JAMNOLA ADDRESSING GUEST/STAFF SAFETY IN RELATION TO COVID-19?

Click here to review JAMNOLA's commitment to safety and well-being. 

I AM AN ARTIST INTERESTED IN BEING CONSIDERED / INVOLVED IN ANY FUTURE ITERATIONS OF JAMNOLA. WHO SHOULD I CONTACT?

Email your bio and portfolio to Info@JamNola.com.

When we are ready to update/re-design we will review all submissions and reach out if we are interested in working with you.

I BOUGHT MY TICKETS, WHAT'S NEXT?

After purchasing your tickets through Showclix, you and any other guest(s) 16 and over MUST next, pre-register at JamNolaRegister.com where you will sign required waivers prior to arriving on site.

After you and your guest(s) have pre-registered, you will receive a unique QR code in your email from JAMNOLA@Thuzi.com. If you don't see the email, please check your Spam and/or Promo folders.

If you still don't see the email please reach out to JamNolaSupport@Showclix.com. The QR code will give you access to your personalized JAM Microsite, which includes special photos, insider info and more.

I BOUGHT TICKETS FOR THE WRONG DATE OR WRONG TIME.

All requests to exchange tickets should be directed to Info@JamNola.com. Tickets are eligible for exchange up to 24 hours prior to the ticket time and is based on availability. There is a $5.00 rescheduling fee. Tickets are non-refundable.

CAN I BUY TICKETS AT THE DOOR?

Tickets are ONLY available for purchase on-line at JAMNOLA.com.

Tickets purchased through unauthorized third-party websites and/or scalpers will NOT be honored.

WHERE IS JAMNOLA LOCATED? IS THERE PARKING?

JAMNOLA is located at 2832 Royal St, New Orleans, LA 70117 in the Marigny neighborhood which is a 5 minute ride share or 15 minute walk from the French Quarter.

Neighborhood street parking is available, especially near the railroad tracks between Dauphine and Royal Street. 

DAYS AND HOURS?

• Mon (Closed)
• Tues (Closed)
• Wed 12pm-7pm
• Thu 2pm-9pm
• Fri 2pm-9pm
• Sat 10am-9pm
• Sun 10am-7pm

WHY CAN I ONLY BUY ONE TICKET?

If only one ticket is available, there is only one ticket remaining for that time slot. If you want to purchase more than one ticket, please select an alternate time.

IS THE TOUR SELF-GUIDED?

JAMNOLA is a self-paced experience. Guests can move through exhibits as they please, but once you move forward, you are not able to go back. We also request that guests not stay in any room for more than 10 minutes.

CAN I BOOK A PRIVATE EVENT?

Yes, we are available for private event bookings. Please click here to get a quote and check availability.

IF I COME ALONE CAN SOMEONE ON STAFF TAKE PHOTOS OF ME WITH EXHIBITS?

Unfortunately, due to COVID-19 precautions and regulations, JAMNOLA staff will not be able to take guest photos. We recommend you come with a friend and/or up your selfie game.

IS JAMNOLA WHEELCHAIR/ADA ACCESSIBLE?

Yes

DO YOU HAVE RESTROOMS ON THE PREMISES?

Yes. Restrooms are located in the middle of the exhibit. Guests will be notified of their location during their visit. We strongly encourage guests to use them if necessary. There are no restrooms outside of the exhibit.  

IS JAMNOLA APPROPRIATE FOR ALL AGES?

Yes, we love kids! Please note that children under the age of 16 MUST be accompanied by an adult at ALL times and please don’t let your littles wander or touch anything!

CAN I GIVE MY TICKET(S) TO SOMEONE ELSE?

Tickets are non-refundable and non-transferrable.

At least one person’s ID in your group MUST match the name on one ticket.

WHAT TERMS AND CONDITIONS APPLY?

All guests that purchase a ticket or enter JAMNOLA are subject to JAMNOLA’s Damage Waiver, a COVID-19 Notice and a COVID-19 Assumption of Risk, Waiver & Release of which can be found online here.

Each guest will be deemed to have consented to the terms of such agreement by purchasing a ticket or entering JAMNOLA. 

HOW EARLY SHOULD WE ARRIVE?

Please arrive 10 minutes prior to your ticket time to pass through temperature screening and to check in. Please wait in your car or on the sidewalk if you arrive earlier. Tours begin promptly. If you miss your time-slot, your ticket is no longer valid, so please make sure your ticket is used for the date and time purchased.  Please give yourself enough time to account for traffic and to find parking.

HOW LONG WILL MY VISIT TAKE? 

JAMNOLA takes approximately 45-60 minutes to see in its entirety. The memories and photos you take will last a lifetime. 

DO I NEED TO BRING ANYTHING?

Make sure to bring your ticket, your photo ID, your face covering or mask and someone over 18 if you are under 16 years of age.

Please Note: No outside food or drink is allowed inside

WHAT SHOULD I LEAVE AT HOME/IN THE CAR?

• Large bags, luggage
• Food, drinks, snacks
• Firearms and weapons of any kind are strictly prohibited

ARE PETS ALLOWED?

Although we love em’, pets are NOT allowed. Service animals with proper documentation on a leash and under their owner’s control as authorized by applicable law are permitted. 

WHAT TYPES OF PAYMENT ARE ACCEPTED?

All tickets must be purchased online. Our website and the gift shop accepts major credit cards, Apple Pay, and Google Pay.

We do not accept Cash.

WHAT SONGS PLAY IN THE "ALL ON A MARDI GRAS DAY" VIDEO?

Iko Kreyol by Lakou Mizik, 79rs Gang, Regine Chassagne, Win Butler, and The Preservation Hall Jazz Band
Pretty Big Chief by the 79rs Gang

WHERE CAN I FIND ALL OF THE SONGS PLAYING AT JAMNOLA?

The music played on-site at JAMNOLA during the tours was curated by George Porter Jr. with a few picks from Tank and Big Freedia. You can access our playlist on Spotify. See below for a list of all of the featured songs and artists.

Oh Heart
Tank and the Bangas

Something Beautiful
Trombone Shorty, Lenny Kravitz

Colors Change
Tank and The Bangas

Iko Kreyol-
Lakou Mizik, 79rs Gang, Regine Chassagne, Win Butler, Preservation Hall
Jazz Band

Pretty Big Chief
79rs Gang

Glory, Glory/Jesus
Rebirth Brass Band

Do Whatcha Wanna
Rebirth Brass Band

Go to The Mardi Gras
Professor Longhair

Carnival Time
Al Johnson

Diggy Diggy Lo
Doug Kershaw

Litanie Des Saints
Dr. John

Marie Laveaux
Cubanismo

Jambalaya
Professor Longhair

Crawfish Song
Buckwheat Zydeco

Introduction By Law
Beau Jacque and the Zydeco Hi-Rollers

Chasing Rainbows
Big Freedia, Kesha

Big Chief- Complete Version
Professor Longhair

Right Place Wrong Time
Dr. John

Down in New Orleans
Dr. John

Ruler of My Heart
Irma Thomas

Lollipop
Lil Wayne, Static Major

I'm Walkin'
Fats Domino

Happy Song
George Porter Jr.