JAMNOLA FAQs

I'M RUNNING LATE FOR MY TOUR WHAT SHOULD I DO?
Timed-ticketing requires you be on-time for your tour.
If you are late we will do our best to accommodate you, but if we are sold out, and/or unable to squeeze you in, you will have to re-book your tour for a later date at Info@JamNola.com (there is a $10.00 re-booking fee per ticket).
I'M NOT FEELING WELL AND/OR TESTED POSITIVE FOR COVID, WHAT ARE MY OPTIONS?
Please email Info@JamNola.com in advance of your visit, we ask for at least 24 hours notice if possible. We will remove your reservation and issue you a coupon code which will allow you to rebook for a future available date of your choosing.
Tickets are non-refundable.
I KEEP CALLING THE CUSTOMER SUPPORT NUMBER AND NO ONE IS ANSWERING.
Our Customer Support Message Center is for customers to leave a message so we can get back to you.
If you don't leave a message for us we cannot help you with your question / issue. We promise to get back to you as quickly as we can. You may also email Info@JamNola.com.
DOES JAMNOLA OFFER MEMBERSHIPS?
We do, you can find out all about our Membership program here.
BASED ON MY PROFESSION, I AM ELIGIBLE FOR YOUR REDUCED RATE TICKET OF $20. AM I ABLE TO PURCHASE TICKETS FOR EVERYONE IN MY GROUP AT THE REDUCED RATE OR JUST MYSELF?
The discounted ticket is only applicable to you, not anyone additional. Anyone purchasing the discounted ticket must be able to show appropriate agency or school ID to validate the discount at the door. If you are unable to show proof you will be required to pay the difference in ticket price prior to entry.
WHO IS ELIGIBLE FOR THE STUDENT DISCOUNT?
The student discount is only for full-time students 18 and over with valid student ID.
DO YOU OFFER GIFT CERTIFICATES?
We currently offer gift certificates for tickets to JAMNOLA. They are available for purchase here.
HOW IS JAMNOLA ADDRESSING GUEST/STAFF SAFETY IN RELATION TO COVID-19?
Click here to review JAMNOLA's commitment to safety and well-being.
I AM AN ARTIST INTERESTED IN BEING CONSIDERED / INVOLVED IN ANY FUTURE ITERATIONS OF JAMNOLA. WHO SHOULD I CONTACT?
Email your bio and portfolio to Info@JamNola.com.
When we are ready to update/re-design we will review all submissions and reach out if we are interested in working with you.
HOW MUCH ARE TICKETS?
Louisiana residents save 15% w/ coupon NOLALOVE on Wednesdays and Thursdays (ID required). NOT eligible for tours on Fri, Sat or Sun.
*Please note: No additional coupons or discounts are eligible including the Louisiana resident discount.
CAN I BUY TICKETS AT THE DOOR?
Tickets are ONLY available for purchase on-line at JAMNOLA.com.
Tickets purchased through unauthorized third-party websites and/or scalpers will NOT be honored.
WHERE IS JAMNOLA LOCATED? IS THERE PARKING?
JAMNOLA is located at 2832 Royal St, New Orleans, LA 70117 in the Marigny neighborhood which is a 5 minute ride share or 15 minute walk from the French Quarter.
Neighborhood street parking is available, especially near the railroad tracks between Dauphine and Royal Street.
DAYS AND HOURS?
- Mon 11am-4pm
- Tues (Closed)
- Wed (Closed)
- Thu 2pm-7pm
- Fri 12pm-8pm
- Sat 10am-8pm
- Sun 10am-6pm
WHY CAN I ONLY BUY ONE TICKET?
If only one ticket is available, there is only one ticket remaining for that time slot. If you want to purchase more than one ticket, please select an alternate time.
IS THE TOUR SELF-GUIDED?
JAMNOLA is a self-paced experience. Guests can move through exhibits as they please, but once you move forward, you are not able to go back. We also request that guests not stay in any room for more than 10 minutes.
CAN I BOOK A PRIVATE EVENT?
Yes, we are available for private event bookings. Please click here to get a quote and check availability.
IF I COME ALONE CAN SOMEONE ON STAFF TAKE PHOTOS OF ME WITH EXHIBITS?
Unfortunately, due to COVID-19 precautions and regulations, JAMNOLA staff will not be able to take guest photos. We recommend you come with a friend and/or up your selfie game.
IS JAMNOLA WHEELCHAIR/ADA ACCESSIBLE?
Yes
DO YOU HAVE RESTROOMS ON THE PREMISES?
Yes. Restrooms are located in the middle of the exhibit. Guests will be notified of their location during their visit. We strongly encourage guests to use them if necessary. There are no restrooms outside of the exhibit.
IS JAMNOLA APPROPRIATE FOR ALL AGES?
Yes, we love kids! Please note that children under the age of 16 MUST be accompanied by an adult at ALL times and please don’t let your littles wander or touch anything!
CAN I GIVE MY TICKET(S) TO SOMEONE ELSE?
Tickets are non-refundable and non-transferrable.
At least one person’s ID in your group MUST match the name on one ticket.
WHAT TERMS AND CONDITIONS APPLY?
All guests that purchase a ticket or enter JAMNOLA are subject to JAMNOLA’s Damage Waiver, a COVID-19 Notice and a COVID-19 Assumption of Risk, Waiver & Release of which can be found online here.
Each guest will be deemed to have consented to the terms of such agreement by purchasing a ticket or entering JAMNOLA.
HOW LONG WILL MY VISIT TAKE?
JAMNOLA takes approximately 45-60 minutes to see in its entirety. The memories and photos you take will last a lifetime.
WHAT SHOULD I LEAVE AT HOME/IN THE CAR?
- Large bags, luggage
- Food, drinks, snacks
- Firearms and weapons of any kind are strictly prohibited
ARE PETS ALLOWED?
Although we love em’, pets are NOT allowed. Service animals with proper documentation on a leash and under their owner’s control as authorized by applicable law are permitted.
WHAT TYPES OF PAYMENT ARE ACCEPTED?
All tickets must be purchased online. Our website and the gift shop accepts major credit cards, Apple Pay, and Google Pay.
We do not accept Cash.
WHAT SONGS PLAY IN THE "ALL ON A MARDI GRAS DAY" VIDEO?
Iko Kreyol by Lakou Mizik, 79rs Gang, Regine Chassagne, Win Butler, and The Preservation Hall Jazz Band
Pretty Big Chief by the 79rs Gang
WHERE CAN I FIND ALL OF THE SONGS PLAYING AT JAMNOLA?
The music played on-site at JAMNOLA during the tours was curated by George Porter Jr. with a few picks from Tank and Big Freedia. You can access our playlist on Spotify. See below for a list of all of the featured songs and artists.
Oh Heart
Tank and the Bangas
Something Beautiful
Trombone Shorty, Lenny Kravitz
Colors Change
Tank and The Bangas
Iko Kreyol-
Lakou Mizik, 79rs Gang, Regine Chassagne, Win Butler, Preservation Hall
Jazz Band
Pretty Big Chief
79rs Gang
Glory, Glory/Jesus
Rebirth Brass Band
Do Whatcha Wanna
Rebirth Brass Band
Go to The Mardi Gras
Professor Longhair
Carnival Time
Al Johnson
Diggy Diggy Lo
Doug Kershaw
Litanie Des Saints
Dr. John
Marie Laveaux
Cubanismo
Jambalaya
Professor Longhair
Crawfish Song
Buckwheat Zydeco
Introduction By Law
Beau Jacque and the Zydeco Hi-Rollers
Chasing Rainbows
Big Freedia, Kesha
Big Chief- Complete Version
Professor Longhair
Right Place Wrong Time
Dr. John
Down in New Orleans
Dr. John
Ruler of My Heart
Irma Thomas
Lollipop
Lil Wayne, Static Major
I'm Walkin'
Fats Domino
Happy Song
George Porter Jr.